At BELORIAN, we are committed to providing you with premium perfumes and skincare products that meet the highest standards of quality. We understand that sometimes a product may not meet your expectations, and we want to make the return and exchange process as smooth and straightforward as possible.

This Returns & Exchanges Policy ("Policy") applies to all purchases made through belorian.com and outlines the terms and conditions under which you may return, exchange, or receive a refund for products purchased from BELORIAN. By making a purchase from BELORIAN, you acknowledge that you have read, understood, and agree to be bound by this Policy.

Please note that due to the nature of our products—particularly perfumes and skincare items that come into direct contact with the skin—we have specific hygiene and safety requirements that must be met for returns and exchanges to be processed. These requirements are designed to protect the health and safety of all our customers.

We reserve the right to modify this Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the modified Policy. We encourage you to review this Policy periodically to stay informed about our return and exchange procedures.

Time Window

To be eligible for a return, you must initiate the return process within 30 days of the delivery date of your order. The 30-day period begins on the date your order is delivered to the shipping address you provided, as confirmed by the shipping carrier's delivery confirmation.

If you receive multiple items in separate shipments, the 30-day return period for each item begins on the date that specific item is delivered. We recommend initiating returns as soon as possible to ensure you meet the deadline, as processing times may vary.

Important: The 30-day return window applies only to items that meet all other eligibility requirements outlined in this Policy. Items that have been opened, used, or do not meet our hygiene requirements are not eligible for return, regardless of when the return is initiated.

Proof of Purchase

All returns must be accompanied by valid proof of purchase. Acceptable forms of proof of purchase include:

• Order confirmation email from BELORIAN
• Order number or invoice number
• Receipt or packing slip included with your order
• Account order history showing the purchase

If you cannot provide proof of purchase, we may not be able to process your return. Please ensure you keep your order confirmation emails and receipts for your records. If you have lost your proof of purchase, please contact our customer service team at support@belorian.com, and we will do our best to assist you.

The proof of purchase must clearly show the order number, purchase date, items purchased, and the total amount paid. This information helps us verify your purchase and process your return efficiently.

Due to health, safety, and hygiene considerations, we have strict policies regarding returns and exchanges for products that come into direct contact with the skin, particularly perfumes and skincare items.

Opened or Used Products Cannot Be Returned

Perfumes and Fragrances: For health and safety reasons, perfumes and fragrances cannot be returned or exchanged once the product has been opened, used, or if the original seal has been broken or removed. This policy applies regardless of whether you are satisfied with the scent, the product meets your expectations, or any other reason.

Once a perfume bottle has been opened, the product cannot be resold or redistributed due to hygiene and safety regulations. We recommend that you carefully review product descriptions, fragrance notes, and customer reviews before making a purchase decision. If you are unsure about a fragrance, consider purchasing a sample size or smaller quantity first, if available.

Skincare Products: Similar hygiene restrictions apply to skincare products, including creams, serums, lotions, and other items that come into direct contact with the skin. Products that have been opened, used, or have broken seals are generally not eligible for return or exchange, except in cases where the product is defective or damaged upon arrival (see "Damaged, Defective, or Incorrect Items" section below).

To be eligible for return, skincare products must be in their original, unopened, and unused condition, with all seals, caps, and protective packaging intact. Any evidence of use, such as missing product, altered packaging, or broken seals, will result in the return being refused.

Exception for Defective or Damaged Items

The hygiene restrictions described above do not apply to products that are defective, damaged, or incorrect when you receive them. If you receive a product that is:

• Defective (e.g., pump doesn't work, bottle is broken, product is expired)
• Damaged during shipping (e.g., broken bottle, leaking product, damaged packaging)
• Incorrect (e.g., wrong product, wrong size, wrong fragrance variant)
• Not as described on our website

You may return the item even if it has been opened, provided you report the issue within 7 days of delivery and provide photographic or video evidence as described in the "Damaged, Defective, or Incorrect Items" section below.

In such cases, we will work with you to resolve the issue, which may include providing a replacement, exchange, or full refund, including any shipping costs you incurred.

When Exchanges Are Allowed

Exchanges are available for unopened, unused products that meet all return eligibility requirements. You may request an exchange for a different size, different fragrance, or different product, subject to stock availability.

To be eligible for an exchange, the item you wish to exchange must:

• Be in its original, unopened, and unused condition
• Be in its original packaging with all tags, labels, and seals intact
• Be returned within 30 days of delivery
• Be accompanied by proof of purchase
• Not be a non-returnable item (see "Non-Returnable Items" section)

Exchanges are subject to the same hygiene and usage restrictions as returns. Opened or used products cannot be exchanged, except in cases where the product is defective, damaged, or incorrect upon arrival.

Stock Availability

Exchanges are subject to product availability. If the item you wish to exchange for is not currently in stock, we will contact you to discuss alternatives. You may choose to:

• Wait for the item to become available (we will notify you when it's back in stock)
• Select a different product of equal or greater value
• Receive a refund to your original payment method
• Receive store credit for the value of the returned item

If you are exchanging for a more expensive item, you will be responsible for paying the price difference, plus any applicable shipping costs. If you are exchanging for a less expensive item, we will refund the difference to your original payment method.

Processing Time: Once we receive your returned item and verify it meets our exchange requirements, we will process your exchange order. Exchange orders are typically processed within 3-5 business days, and you will receive a shipping confirmation email with tracking information once your exchange order has been shipped.

Please note that you are responsible for return shipping costs for exchanges, unless the exchange is due to our error (e.g., incorrect item sent, defective product). In such cases, we will cover all shipping costs.

Reporting Timeframe

If you receive a product that is damaged, defective, or incorrect, you must report the issue to us within 7 days of delivery. The 7-day reporting period begins on the date your order is delivered to the shipping address you provided, as confirmed by the shipping carrier's delivery confirmation.

Reporting the issue promptly allows us to investigate and resolve the matter quickly. If you fail to report the issue within 7 days, we may not be able to process your return or provide a replacement, as it becomes difficult to determine whether the damage or defect occurred during shipping or after delivery.

To report a damaged, defective, or incorrect item, please contact our customer service team at support@belorian.com with your order number and a detailed description of the issue. Please include "Damaged/Defective Item" or "Incorrect Item" in the subject line of your email to ensure your request is processed promptly.

Photo/Video Evidence Requirement

To process your claim for a damaged, defective, or incorrect item, we require photographic or video evidence of the issue. This evidence helps us:

• Verify the condition of the product upon delivery
• Assess the extent of damage or defect
• Determine the appropriate resolution (replacement, refund, or exchange)
• Improve our packaging and quality control processes

Required Evidence: Please provide clear, well-lit photographs or videos showing:

• The damaged or defective area of the product
• The product packaging (if damaged)
• The shipping box (if damaged during transit)
• Any labels, tags, or product information that shows it's the incorrect item
• The product in its entirety, including any seals or protective packaging

For incorrect items, please also include a photo of the product you received alongside your order confirmation or packing slip showing what you ordered.

Resolution Process: Once we receive your report and evidence, our customer service team will review your claim within 2-3 business days. If your claim is approved, we will:

• Send you a prepaid return shipping label (if return is required)
• Process a replacement order at no additional cost to you
• Process a full refund, including original shipping costs
• Process an exchange for the correct item

In cases where the product is defective or damaged due to our error, we will cover all return shipping costs and provide expedited shipping for your replacement order at no additional charge.

Refund Method

All refunds will be processed to the original payment method used for the purchase. This means:

• If you paid by credit card, the refund will be credited back to the same credit card
• If you paid by debit card, the refund will be credited back to the same debit card
• If you paid using PayPal or another payment service, the refund will be processed through the same payment service
• If you paid using a gift card or store credit, the refund will be issued as store credit

We cannot process refunds to a different payment method or account for security and fraud prevention reasons. If the original payment method is no longer valid (e.g., credit card expired, account closed), please contact our customer service team at support@belorian.com, and we will work with you to find an alternative solution.

Important: If you paid using multiple payment methods (e.g., part gift card, part credit card), the refund will be processed proportionally to each payment method used.

Processing Time Estimates

Once we receive your returned item and verify it meets our return requirements, we will process your refund. The timeline for refund processing is as follows:

• Refund Processing: 3-5 business days after we receive and verify your returned item
• Credit Card Refunds: 5-10 business days to appear in your account after processing (depending on your bank or credit card issuer)
• Debit Card Refunds: 5-10 business days to appear in your account after processing (depending on your bank)
• PayPal Refunds: 3-5 business days to appear in your PayPal account after processing
• Gift Card/Store Credit Refunds: Immediate credit to your account after processing

Please note that these are estimated timeframes and may vary depending on your payment provider, bank, or financial institution. Some banks may take longer to process refunds, and we are not responsible for delays caused by third-party payment processors or financial institutions.

You will receive an email confirmation once your refund has been processed. If you do not see the refund in your account within the estimated timeframe, please contact your bank or payment provider first, as they may be able to provide more specific information about the status of the refund. If you continue to have issues, please contact us at support@belorian.com.

Original Shipping Fees: Original shipping fees are generally non-refundable, unless the return is due to our error (e.g., incorrect item sent, defective product, damaged during shipping). In such cases, we will refund the original shipping fees along with the product price.

Certain items are not eligible for return, exchange, or refund due to hygiene, safety, or other considerations. Please review this section carefully before making a purchase.

Opened Fragrances

As detailed in the "Hygiene & Usage Restrictions" section, opened fragrances cannot be returned or exchanged for any reason, except in cases where the product is defective, damaged, or incorrect upon arrival. This policy applies to:

• Perfumes and colognes with broken or removed seals
• Fragrance products that have been sprayed or used
• Products with missing caps, pumps, or other components
• Products that show any evidence of use or tampering

We recommend that you carefully consider your purchase before opening a fragrance product. If you are unsure about a fragrance, consider reading product descriptions, fragrance notes, and customer reviews before making a purchase decision.

Clearance or Promotional Items

Items purchased during clearance sales, promotional events, or special offers may be marked as "Final Sale" or "Non-Returnable" at the time of purchase. These items are typically sold at significantly reduced prices and are not eligible for return, exchange, or refund.

If an item is marked as "Final Sale" or "Non-Returnable," this will be clearly indicated on the product page, in your shopping cart, and during checkout. By purchasing a "Final Sale" item, you acknowledge that you understand the item is non-returnable and agree to this condition.

However, "Final Sale" items are still covered by our policy for damaged, defective, or incorrect items. If you receive a "Final Sale" item that is damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will work with you to resolve the issue.

Other Non-Returnable Items

In addition to opened fragrances and clearance items, the following items are generally not eligible for return:

• Personalized or Customized Items: Products that have been personalized, customized, or made to order cannot be returned unless they are defective or incorrect.
• Gift Cards: Gift cards and store credit are non-refundable and cannot be returned, except as required by law.
• Digital Products: Digital products, downloadable content, or virtual items are non-refundable once delivered.
• Items Damaged by Customer: Products that have been damaged due to misuse, accident, or normal wear and tear are not eligible for return.
• Items Returned After 30 Days: Products returned after the 30-day return window are not eligible for return, exchange, or refund.

If you have questions about whether a specific item is eligible for return, please contact our customer service team at support@belorian.com before initiating a return.

Return Shipping Responsibility

In most cases, you are responsible for the cost of return shipping. This means you will need to pay for the shipping costs to send the item back to us, unless the return is due to our error (e.g., incorrect item sent, defective product, damaged during shipping).

We recommend using a trackable shipping method with insurance for returns, as we are not responsible for items lost or damaged during return shipping. If you choose to use an untracked shipping method, you assume the risk of loss or damage during transit.

When We Cover Return Shipping: We will provide a prepaid return shipping label and cover all return shipping costs in the following circumstances:

• The item you received is incorrect (wrong product, wrong size, wrong variant)
• The item is defective or damaged when you receive it
• The item was damaged during shipping
• The item is not as described on our website
• We made an error in processing your order

In these cases, we will send you a prepaid return shipping label via email. Simply print the label, attach it to your return package, and drop it off at the designated shipping location. You will not be charged for return shipping in these circumstances.

Original Shipping Fees

Original shipping fees paid at the time of purchase are generally non-refundable, unless the return is due to our error. This means:

• If you return an item because you changed your mind or it doesn't meet your expectations, the original shipping fee will not be refunded.
• If you return an item because it is defective, damaged, incorrect, or not as described, we will refund the original shipping fee along with the product price.
• If you return multiple items from the same order, the original shipping fee will be refunded proportionally only if all items are being returned due to our error.

Free Shipping Orders: If you received free shipping on your original order (e.g., through a promotion or because your order met a minimum purchase threshold), and you return items that bring your order total below the free shipping threshold, you may be charged for the original shipping cost that would have applied had free shipping not been available. This will be deducted from your refund amount.

International Returns: For international orders, return shipping costs may be higher than domestic returns. You are responsible for all return shipping costs for international returns, unless the return is due to our error. Additionally, you may be responsible for any customs duties or taxes associated with the return shipment, depending on your country's regulations.

To initiate a return or exchange, please follow these step-by-step instructions. We've designed this process to be as simple and straightforward as possible.

Step 1: Contact Customer Service

Contact our customer service team at support@belorian.com with the following information:

• Your order number (found in your order confirmation email)
• The item(s) you wish to return or exchange
• The reason for the return or exchange
• Whether you want a refund or an exchange (if applicable)

Please include "Return Request" or "Exchange Request" in the subject line of your email to ensure your request is processed promptly. Our customer service team typically responds within 24-48 hours during business days.

Step 2: Receive Return Authorization

Once we receive your request, our customer service team will review it and provide you with a Return Authorization (RA) number if your return is approved. The RA number is required for all returns and helps us track and process your return efficiently.

If your return is approved, you will receive an email with:

• Your Return Authorization (RA) number
• Return shipping instructions
• A prepaid return shipping label (if applicable)
• The return address
• Any special instructions for packaging your return

Important: Do not send your return until you have received your RA number and return instructions. Returns sent without prior authorization may not be accepted or processed.

Step 3: Package Your Return

Package your return item(s) securely using the original packaging when possible. Include:

• The item(s) in their original, unopened condition (if applicable)
• All original packaging, tags, labels, and accessories
• Your order confirmation or packing slip
• A note with your RA number and order number

If the original packaging is damaged or unavailable, please use appropriate packaging to ensure the item(s) are protected during return shipping. We recommend using a sturdy box with adequate padding to prevent damage during transit.

Step 4: Ship Your Return

Attach the return shipping label (if provided) or use a trackable shipping method with insurance. Drop off your return package at the designated shipping location or schedule a pickup, if available.

Important: Keep your return tracking number for your records. This allows you to track your return shipment and provides proof that you sent the item back.

Step 5: Confirmation and Processing

Once we receive your return, we will inspect it to ensure it meets our return requirements. This typically takes 3-5 business days after we receive your return.

If your return is approved:

• For refunds: We will process your refund within 3-5 business days, and you will receive an email confirmation
• For exchanges: We will process your exchange order within 3-5 business days, and you will receive a shipping confirmation email with tracking information

If your return does not meet our requirements, we will contact you to discuss the issue and potential solutions.

Processing Time: Please allow 7-10 business days from the time you ship your return until you receive confirmation of processing. During peak seasons or high-volume periods, processing times may be slightly longer.

International returns and exchanges are subject to additional considerations due to customs, duties, taxes, and shipping regulations. This section outlines the specific policies and procedures that apply to international orders.

Return Eligibility

International orders are eligible for returns and exchanges under the same conditions as domestic orders, with the following additional requirements:

• Items must be returned within 30 days of delivery
• Items must meet all standard return eligibility requirements (unopened, unused, etc.)
• Items must be returned to our designated international return address
• All customs documentation must be completed accurately

Please note that some countries may have restrictions on returning certain products. It is your responsibility to ensure that the items you are returning comply with your country's export regulations.

Return Shipping Costs

For international returns, you are responsible for all return shipping costs, including:

• Return shipping fees
• Customs duties and taxes (if applicable)
• Any handling fees charged by shipping carriers
• Insurance costs (recommended)

We will cover return shipping costs only if the return is due to our error (e.g., incorrect item sent, defective product, damaged during shipping). In such cases, we will provide a prepaid return shipping label or reimburse you for reasonable return shipping costs.

Important: We recommend using a trackable shipping method with insurance for international returns, as we are not responsible for items lost or damaged during return shipping.

Customs and Duties

When returning items internationally, you may be responsible for:

• Export Customs: Some countries require export customs documentation or fees when shipping items out of the country. It is your responsibility to comply with your country's export regulations.
• Import Customs: We may be responsible for import customs duties and taxes when receiving your return. These costs are generally not refundable.
• Customs Declarations: You must accurately declare the contents and value of your return shipment on customs documentation. Incorrect declarations may result in delays, additional fees, or the return being refused by customs.

Please mark your return package as "RETURNED GOODS" or "RETURN MERCHANDISE" on the customs declaration to help expedite customs processing.

Refund Processing for International Orders

Refunds for international orders are processed to the original payment method used for the purchase, in the same currency as the original transaction. Processing times may be slightly longer for international refunds due to currency conversion and international banking processes.

Please note that:

• Currency conversion rates may differ from the original transaction
• Your bank or payment provider may charge currency conversion or international transaction fees
• Refunds may take 10-15 business days to appear in your account (depending on your bank and country)
• Original shipping fees are generally non-refundable for international orders, unless the return is due to our error

Contact for International Returns

If you have questions about international returns or need assistance with customs documentation, please contact our customer service team at support@belorian.com. We are here to help make the international return process as smooth as possible.

We reserve the right to modify, update, or change this Returns & Exchanges Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting on our website at belorian.com.

When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Policy
• Post a notice on our website highlighting the changes
• Send an email notification to customers who have made recent purchases (if applicable)
• Provide at least 30 days' notice for material changes that affect your rights or obligations

Material changes include, but are not limited to:

• Changes to the return time window (e.g., changing from 30 days to a different period)
• Changes to refund processing methods or timelines
• Changes to non-returnable items
• Changes to shipping cost policies
• Changes that significantly reduce your rights or increase your obligations

We encourage you to review this Policy periodically to stay informed about our return and exchange procedures. Your continued use of our services or making purchases after any changes to this Policy constitutes your acceptance of the modified Policy.

If you do not agree with any changes to this Policy, you may stop making purchases from BELORIAN. However, any purchases made before the Policy changes will be subject to the Policy that was in effect at the time of purchase.

If you have questions about changes to this Policy, please contact our customer service team at support@belorian.com. We will be happy to clarify any modifications and address any concerns you may have.

Historical Versions: We maintain records of previous versions of this Policy. If you need to review a previous version that was in effect at the time of your purchase, please contact us, and we will provide you with the relevant version.

If you have any questions, concerns, or need assistance with returns, exchanges, or refunds, please contact our customer service team. We are here to help and are committed to providing you with excellent customer service.

Customer Service

Email: support@belorian.com

For return and exchange requests, please include "Return Request" or "Exchange Request" in the subject line of your email to ensure your request is processed promptly.

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 6:00 PM (local time). We typically respond to emails within 24-48 hours during business days. During peak seasons or high-volume periods, response times may be slightly longer, but we will do our best to respond as quickly as possible.

Mailing Address

BELORIAN
[Company Address]
[City], [Country]

Please note that this is our business address. For returns, please use the return address provided in your Return Authorization email. Do not send returns to this address unless specifically instructed to do so by our customer service team.

What to Include in Your Inquiry

To help us assist you more efficiently, please include the following information in your inquiry:

• Your order number
• Your name and email address associated with your order
• A detailed description of your question or issue
• Photos or videos (if reporting a damaged, defective, or incorrect item)
• Any relevant documentation (order confirmation, receipts, etc.)

Response Time

We strive to respond to all customer service inquiries within 24-48 hours during business days. For urgent matters (e.g., damaged items, incorrect orders), we will prioritize your request and respond as quickly as possible.

If you do not receive a response within 48 hours, please check your spam or junk mail folder, as our emails may sometimes be filtered. If you still have not received a response, please send a follow-up email or contact us again.

We value your feedback and are committed to resolving any issues you may encounter. Your satisfaction is important to us, and we will work diligently to address your concerns and provide you with a positive experience.