BELORIAN accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also support secure payment through PayPal, Apple Pay, and Google Pay for added convenience. All payments are processed through PCI-compliant third-party gateways to ensure the highest level of security. We do not store your full card details on our servers. For international orders, payments are automatically converted to your local currency at checkout.

Absolutely. BELORIAN takes payment security seriously. We use industry-standard SSL encryption and partner with trusted, PCI-DSS compliant payment processors. Your card details are never stored on our servers—they are securely transmitted directly to our payment gateway providers. All transactions are protected by advanced fraud detection systems. You'll see a secure padlock icon in your browser when entering payment information, confirming that your connection is encrypted. We never share your payment information with third parties except as necessary to process your order.

You can cancel or modify your order within 2 hours of placing it, provided it hasn't entered the processing stage. To cancel or modify, contact our support team immediately at support@belorian.com with your order number. Once your order has been processed and shipped, cancellation is no longer possible, but you can initiate a return through our returns portal. Modifications to shipping addresses or items can only be made before processing begins. We'll send you a confirmation email once your cancellation or modification has been processed.

BELORIAN ships worldwide to over 150 countries. We offer international shipping to most destinations, including the United States, Canada, United Kingdom, European Union countries, Australia, Middle East, Asia, and many others. Shipping rates and delivery times vary by destination. During checkout, you'll see available shipping options and estimated delivery times for your location. Some remote locations may have extended delivery times or additional shipping fees. For specific shipping inquiries to your country, please contact support@belorian.com.

Delivery times depend on your location and selected shipping method. For domestic orders within Pakistan, standard delivery typically takes 3-5 business days, while express shipping arrives in 1-2 business days. International orders generally take 7-14 business days for standard shipping and 3-7 business days for express options. Delivery times begin once your order has been processed and shipped, not from the order date. You'll receive a tracking number via email once your order ships, allowing you to monitor its progress in real-time. Please note that customs clearance may add additional time to international deliveries.

Once your order has been shipped, you'll receive an email with your tracking number and a direct link to track your package. You can also track your order by logging into your BELORIAN account and visiting the 'My Orders' section. Enter your tracking number on the carrier's website (provided in your shipping confirmation email) for real-time updates. Our tracking system shows your package's current location, estimated delivery date, and delivery status. If you have any issues tracking your order, contact our support team at support@belorian.com with your order number.

If your package is delayed beyond the estimated delivery window, please first check the tracking information for any updates. Sometimes delays occur due to weather, customs processing, or carrier issues. If your package hasn't moved in 48 hours or is significantly delayed, contact our support team at support@belorian.com with your order number. We'll investigate immediately and work with the carrier to locate your package. In the rare event that a package is lost in transit, we'll file a claim with the carrier and either reship your order at no cost or provide a full refund. BELORIAN ensures you're covered—we'll resolve the issue promptly and keep you informed throughout the process.

BELORIAN offers a 30-day return policy for unopened, unused products in their original packaging with all seals intact. To initiate a return, log into your account and visit the 'Returns' section, or contact our support team at support@belorian.com with your order number. Items must be returned in their original condition with all original packaging, including boxes and protective materials. Once we receive and inspect your return, we'll process your refund within 5-7 business days. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect. We recommend using a trackable shipping method for returns.

Due to hygiene and safety regulations, opened perfumes cannot be returned or refunded. This policy protects all our customers by ensuring product integrity and preventing contamination. However, if you receive a damaged, defective, or incorrect product, we'll accept the return regardless of whether it's been opened. In such cases, contact our support team immediately at support@belorian.com with photos of the issue and your order number. We'll arrange a replacement or full refund. We recommend sampling fragrances in-store or purchasing smaller sizes if you're unsure about a scent, as opened products cannot be resold for health and safety reasons.

Refunds are typically processed within 5-7 business days after we receive and inspect your returned item. Once processed, the refund will appear in your original payment method. Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your bank's processing time. PayPal refunds are usually instant or appear within 24-48 hours. You'll receive an email confirmation once your refund has been processed. If you don't see your refund after 14 business days, please contact our support team at support@belorian.com with your order and refund confirmation numbers, and we'll investigate immediately.

If your BELORIAN product arrives damaged or defective, we sincerely apologize and will resolve this immediately. Contact our support team at support@belorian.com within 48 hours of delivery with photos of the damage or defect, your order number, and a brief description. We'll arrange a replacement at no cost to you, or provide a full refund if you prefer. In most cases, we'll send the replacement immediately without requiring you to return the damaged item first. We take product quality seriously and will investigate any defects to prevent future issues. Your satisfaction is our priority, and we'll ensure you receive a perfect product.

Yes, absolutely. BELORIAN guarantees 100% authenticity of all our fragrances. We source directly from authorized distributors and brand partners, ensuring every perfume is genuine and authentic. Each product comes with original packaging, batch codes, and authenticity seals. We never sell counterfeit, replica, or gray market products. Our commitment to authenticity is backed by our relationships with leading fragrance houses and distributors worldwide. If you ever have concerns about a product's authenticity, contact us immediately at support@belorian.com with photos and details, and we'll provide verification documentation. Your trust is paramount to us.

BELORIAN offers a range of fragrance concentrations to suit different preferences and occasions. Most of our perfumes are Eau de Parfum (EDP) concentration, typically containing 15-20% fragrance oil, providing long-lasting scent that lasts 6-8 hours. We also carry Extrait de Parfum and Parfum concentrations, which contain 20-30% fragrance oil and offer exceptional longevity of 8-12 hours or more. The concentration is clearly indicated on each product page. Eau de Parfum is our most popular choice, offering the perfect balance of intensity, longevity, and value. Higher concentrations provide more intense, longer-lasting fragrance but come at a premium price point.

The longevity of BELORIAN perfumes depends on the concentration, your skin chemistry, and application method. Eau de Parfum typically lasts 6-8 hours on the skin, while Extrait de Parfum and Parfum concentrations can last 8-12 hours or longer. To maximize longevity, apply to pulse points (wrists, neck, behind ears) on clean, moisturized skin. The fragrance will develop through top, middle, and base notes over time. Storing perfumes properly—away from light, heat, and temperature fluctuations—helps preserve their quality and longevity. Unopened perfumes can last for years, while opened bottles should be used within 2-3 years for optimal scent quality.

Proper storage is essential to preserve your perfume's quality and longevity. Store perfumes in a cool, dark place away from direct sunlight, as UV rays can degrade fragrance molecules. Keep bottles in their original boxes when not in use, and store them in a cabinet or drawer rather than on a windowsill or bathroom counter. Avoid temperature fluctuations—don't store perfumes in the refrigerator or near heating sources. Keep bottles upright to prevent leakage and maintain the integrity of the spray mechanism. Humidity should be moderate—avoid extremely dry or damp environments. With proper storage, unopened perfumes can last for years, and opened bottles will maintain their quality for 2-3 years.

No, you don't need an account to place an order with BELORIAN. You can checkout as a guest by providing your email address and shipping information. However, creating a free account offers several benefits: faster checkout for future orders, order history tracking, saved shipping addresses, wishlist functionality, exclusive member discounts, and early access to new releases. You can create an account during checkout or anytime on our website. Your account information is secure and protected, and you can manage your preferences, view order history, and track shipments all in one place.

To reset your BELORIAN account password, click the 'Forgot Password' link on the login page. Enter the email address associated with your account, and we'll send you a secure password reset link via email. Click the link in the email (it expires after 24 hours for security) and follow the prompts to create a new password. If you don't receive the email, check your spam folder and ensure you're using the correct email address. For security reasons, we cannot reset passwords over the phone or email. If you continue to have issues, contact our support team at support@belorian.com, and we'll assist you in regaining access to your account.

BELORIAN's customer support team is here to help you. You can reach us via email at support@belorian.com, and we typically respond within 24 hours during business days. For urgent matters, you can also contact us through the contact form on our website or use the live chat feature (available during business hours). Include your order number, if applicable, for faster assistance. Our support team handles inquiries about orders, shipping, products, returns, account issues, and general questions. We're committed to providing excellent customer service and resolving any issues promptly and professionally.

Yes, BELORIAN offers wholesale and bulk order options for retailers, businesses, and organizations. Our wholesale program provides competitive pricing for qualified buyers purchasing in larger quantities. To inquire about wholesale opportunities, please contact our wholesale team at wholesale@belorian.com with details about your business, intended order volume, and product interests. We'll provide pricing information, minimum order quantities, and terms. Wholesale customers benefit from dedicated account management, flexible payment terms, and exclusive product access. We work with retailers, distributors, hotels, spas, and corporate clients worldwide to bring BELORIAN fragrances to their customers.