BELORIAN ("we," "us," or "our") operates the website belorian.com (the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy applies to all information collected through our website, including any related services, sales, marketing, or events.

We collect information that you provide directly to us, as well as information that is automatically collected when you use our Service. The types of information we collect include:

Account Information

When you create an account with us, we collect personal information such as your name, email address, phone number, shipping address, and billing address. You may also choose to provide additional information such as your date of birth, gender preferences, and product interests to personalize your shopping experience.

Order & Payment Information

When you make a purchase, we collect information necessary to process your order, including:

• Billing and shipping addresses
• Payment method information (credit card type, last four digits, expiration date)
• Order details and purchase history
• Transaction records and receipts

Important: We do not store your full credit card details on our servers. All payment card information is securely processed by our payment service providers, who are PCI DSS compliant. We only receive confirmation of successful transactions and the last four digits of your card for order verification purposes.

Customer Support Communications

When you contact our customer support team via email, phone, live chat, or social media, we collect and store the content of your communications, including any attachments, along with your contact information and our responses. This helps us provide you with better service and resolve any issues you may encounter.

Device & Usage Data

We automatically collect certain information about your device and how you interact with our Service, including:

• IP address and location data
• Browser type and version
• Device type, operating system, and unique device identifiers
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies (see Cookies & Tracking Technologies section)
• Analytics data from third-party services

We use the information we collect for various purposes, including:

• Order Processing: To process, fulfill, and deliver your orders, including sending order confirmations, shipping notifications, and handling returns or exchanges.
• Account Management: To create and manage your account, maintain your order history, wishlist, and preferences, and provide you with access to your account information.
• Customer Service: To respond to your inquiries, provide customer support, resolve disputes, and address technical issues.
• Marketing & Communications: To send you promotional emails, newsletters, special offers, and updates about new products, sales, and events (you can opt-out at any time). We may also use your information to personalize your shopping experience and show you relevant product recommendations.
• Website Improvement: To analyze how you use our website, identify trends, and improve our Service, products, and user experience.
• Security & Fraud Prevention: To detect, prevent, and address fraud, security threats, and other illegal activities, and to protect the rights and safety of our users and our business.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our terms and conditions.
• Business Operations: To conduct business analysis, research, and development, and to manage our business operations and relationships with service providers.

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Service. These technologies help us:

• Remember your preferences and settings
• Keep you logged into your account
• Track items in your shopping cart
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements
• Measure the effectiveness of our marketing campaigns

Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly. These include cookies that enable you to log in, add items to your cart, and complete purchases.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use analytics tools such as Google Analytics to analyze website usage and improve our Service.
• Marketing Cookies: Used to track your browsing habits and deliver relevant advertisements. These cookies may be set by our advertising partners and may be used to build a profile of your interests.
• Functional Cookies: Remember your preferences (such as language, currency, or region) to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but doing so may limit your ability to use certain features of our Service. For more information about managing cookies, please visit your browser's help section or see the "Your Rights & Choices" section below.

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers

We work with trusted third-party service providers who perform services on our behalf, including:

• Hosting & Infrastructure: Cloud hosting providers that store and process our website data and customer information.
• Analytics: Analytics service providers (such as Google Analytics) that help us understand how visitors use our website and improve our Service.
• Payment Processing: Payment processors and financial institutions that securely process your payment transactions. These providers handle all payment card information in accordance with PCI DSS standards.
• Shipping & Fulfillment: Shipping carriers and fulfillment partners that process, package, and deliver your orders. We share your name, shipping address, and contact information as necessary to fulfill your orders.
• Marketing & Advertising: Marketing service providers that help us send emails, manage our customer database, and deliver targeted advertisements.
• Customer Support: Customer service platforms that help us manage and respond to your inquiries.

These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which we share it.

Legal Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to legal requests, such as subpoenas or court orders
• Protect our rights, property, or safety, or that of our users or others
• Prevent or investigate fraud, security threats, or other illegal activities
• Enforce our terms and conditions or other agreements

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or new owner. We will notify you of any such change in ownership or control of your personal information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we take steps to ensure that your information receives an adequate level of protection. This may include:

• Transferring data only to countries that have been recognized as providing adequate data protection
• Using standard contractual clauses approved by data protection authorities
• Ensuring that our service providers are contractually bound to protect your information

By using our Service, you consent to the transfer of your information to countries where our service providers operate, which may include the United States, European Union, and other jurisdictions.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with specific data protection requirements, please note that we process your information in accordance with applicable data protection laws and may rely on legal bases such as your consent, contract performance, legal obligations, or legitimate business interests.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account Information: We retain your account information for as long as your account is active or as needed to provide you with our Service. If you close your account, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.
• Order Information: We retain order and transaction records for at least the period required by law (typically 7 years for tax and accounting purposes) and may retain them longer for business and legal purposes.
• Marketing Communications: If you unsubscribe from marketing emails, we will remove you from our marketing lists but may retain your email address on a suppression list to ensure we do not contact you again.
• Customer Support Records: We retain customer support communications for a reasonable period to assist with future inquiries and improve our service.
• Analytics Data: Analytics data is typically retained in aggregated and anonymized form and may be kept indefinitely for business analysis purposes.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

Access & Correction

You have the right to access, review, and update your personal information at any time. You can do this by:

• Logging into your account and updating your profile information
• Contacting us at privacy@belorian.com to request access to your information
• Requesting corrections to any inaccurate or incomplete information

Deletion

You may request that we delete your personal information, subject to certain exceptions such as our legal obligations to retain certain data. To request deletion:

• You can delete your account through your account settings
• Contact us at privacy@belorian.com with a deletion request

Please note that we may need to retain certain information for legal, tax, or business purposes even after you request deletion.

Marketing Opt-Out

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Updating your email preferences in your account settings
• Contacting us at privacy@belorian.com

Please note that even if you opt-out of marketing communications, we may still send you transactional emails related to your account, orders, or important service updates.

Cookie Controls

You can control cookies through your browser settings. Most browsers allow you to:

• Block or delete cookies
• Set your browser to notify you when cookies are being set
• Delete cookies that have already been set

For more information about managing cookies, please visit:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

Data Portability

You may request a copy of your personal information in a structured, machine-readable format. Contact us at privacy@belorian.com to make such a request.

Objection to Processing

You may object to our processing of your personal information for certain purposes, such as direct marketing. Contact us at privacy@belorian.com to exercise this right.

Note: We will respond to your requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI DSS compliant payment processors. We do not store full credit card details on our servers.
• Access Controls: We limit access to your personal information to authorized employees, contractors, and service providers who need it to perform their job functions.
• Regular Security Assessments: We regularly review and update our security practices and conduct security assessments to identify and address potential vulnerabilities.
• Data Backup & Recovery: We maintain secure backups of our data and have disaster recovery procedures in place.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at privacy@belorian.com.

You also play an important role in protecting your information. We recommend that you:

• Use a strong, unique password for your account
• Do not share your account credentials with others
• Log out of your account when using shared devices
• Keep your browser and operating system up to date
• Be cautious when clicking links in emails or messages

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at privacy@belorian.com, and we will take steps to delete such information from our systems.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers promptly.

If you are between the ages of 13 and 18 (or the age of majority in your jurisdiction), you must have your parent's or guardian's permission to use our Service and provide personal information to us.

Our Service may contain links to third-party websites, applications, or services that are not owned or controlled by BELORIAN. These third-party sites have their own privacy policies and terms of service, which we encourage you to review.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. Your interactions with third-party sites are governed by their respective privacy policies and terms of service.

This Privacy Policy applies only to information collected by BELORIAN through our Service. We do not endorse or assume any responsibility for third-party websites, their content, or their privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Notify you of material changes by posting a notice on our website or sending you an email notification
• Provide you with an opportunity to review the updated policy before it takes effect, where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, you may stop using our Service and request deletion of your account and personal information as described in the "Your Rights & Choices" section.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BELORIAN
5-A, Nazimabad No. 5
Karachi, Pakistan

Email: privacy@belorian.com

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.