At BELORIAN, we are committed to providing fast and reliable shipping services to ensure your premium perfumes and skincare products reach you safely and on time. All orders are processed and shipped from our warehouse facility located in Karachi, Pakistan.

We offer nationwide delivery coverage across Pakistan, ensuring that customers from major metropolitan areas to smaller towns and rural regions can enjoy our premium products. Our shipping network is designed to reach you wherever you are in Pakistan, with delivery timeframes tailored to your location.

We work with reputable local courier services that specialize in handling fragile items like perfumes and skincare products, ensuring that your orders are packaged securely and delivered with care. Our packaging is designed to protect your products during transit, maintaining their quality and integrity from our warehouse to your doorstep.

BELORIAN provides shipping services to all regions within Pakistan. Our delivery network covers the entire country, from major urban centers to remote areas.

Major Cities

We offer expedited delivery to major metropolitan areas including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, and other major urban centers. These cities typically receive faster delivery times due to their proximity to our shipping hubs and well-established courier networks.

Secondary Cities and Towns

We also deliver to secondary cities, district headquarters, and smaller towns throughout Pakistan. Delivery times to these locations may vary depending on their distance from major shipping hubs and the accessibility of courier services in the area.

Remote or Hard-to-Reach Areas

For remote areas, mountainous regions, or locations with limited courier access, delivery times may be extended. While we strive to deliver to all areas of Pakistan, some locations may require additional time for delivery due to geographical challenges, weather conditions, or limited transportation infrastructure. In such cases, we will provide you with estimated delivery timeframes during checkout, and you will receive tracking information once your order is dispatched.

If you are unsure whether we deliver to your specific location, please contact our customer support team at support@belorian.com before placing your order. We will be happy to confirm delivery availability and provide estimated delivery times for your area.

Once you place an order, our team begins processing it immediately. Order processing includes order verification, payment confirmation, product preparation, quality checks, and packaging. The time it takes to process your order depends on several factors, including order volume, product availability, and the time of day your order is placed.

Business Days Definition

Business days are Monday through Friday, excluding public holidays observed in Pakistan. Orders placed on weekends (Saturday and Sunday) or public holidays will begin processing on the next business day. During peak shopping seasons, promotional periods, or special sales events, processing times may be slightly longer due to increased order volume.

Cut-Off Times for Same-Day Processing

Orders placed before 2:00 PM Pakistan Standard Time (PKT) on business days may be processed and dispatched on the same day, subject to product availability and payment confirmation. Orders placed after 2:00 PM PKT will typically begin processing on the next business day.

Please note that same-day processing is not guaranteed and depends on various factors including order complexity, payment verification, and current order volume. We recommend placing orders early in the day to maximize the chances of same-day processing.

Weekends and Public Holidays

Our warehouse operates Monday through Friday. Orders placed on weekends or public holidays will be processed on the next business day. During major public holidays in Pakistan, processing may be delayed, and we will notify customers of any extended processing times through our website or email communications.

If your order contains items that require special handling or are temporarily out of stock, we will notify you via email with an updated processing timeline. We will keep you informed throughout the process to ensure transparency and manage your expectations.

Delivery timeframes vary depending on your location within Pakistan. The following estimates are provided as general guidelines and begin from the date your order is dispatched from our warehouse, not from the date you place your order. Actual delivery times may vary based on courier schedules, weather conditions, public holidays, and other factors beyond our control.

Karachi

For orders delivered within Karachi, delivery typically takes 1-2 business days from the date of dispatch. As our warehouse is located in Karachi, local deliveries benefit from the shortest transit time.

Major Cities

For major cities including Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, and Hyderabad, delivery typically takes 3-5 business days from the date of dispatch. These cities have well-established courier networks and regular delivery routes, ensuring reliable and timely delivery.

Other Cities and Rural Areas

For other cities, towns, and rural areas throughout Pakistan, delivery typically takes 5-10 business days from the date of dispatch. Delivery times to these locations may vary based on:

• Distance from major shipping hubs
• Accessibility of the delivery location
• Courier service frequency in the area
• Weather conditions and seasonal factors
• Local transportation infrastructure

Courier Delays Beyond BELORIAN's Control

While we work with reliable courier partners and strive to meet estimated delivery timeframes, certain circumstances beyond our reasonable control may cause delays. These include but are not limited to:

• Natural disasters, extreme weather conditions, or acts of God
• Strikes, labor disputes, or transportation disruptions
• Public holidays or extended holiday periods
• Security situations or government-imposed restrictions
• Courier service delays or operational issues
• Incorrect or incomplete delivery addresses
• Unavailability of the recipient at the delivery address

In the event of significant delays, we will make reasonable efforts to notify you and provide updated delivery estimates. However, BELORIAN is not liable for delays caused by circumstances beyond our reasonable control. If your order is significantly delayed and you wish to cancel, please contact our customer support team, and we will work with you to resolve the issue.

Shipping charges for your order are calculated based on the total weight of your items and your delivery location within Pakistan. Our shipping rates are designed to be fair and transparent, covering the costs of packaging, handling, and courier services.

Weight-Based Shipping

Shipping charges are primarily based on the total weight of your order. Heavier orders or orders containing multiple items may incur higher shipping charges. The shipping cost is automatically calculated during checkout based on the items in your cart and your selected delivery address.

Free Shipping Threshold

We occasionally offer free shipping promotions for orders above a certain value. When free shipping is available, it will be clearly displayed on our website, in promotional materials, and during checkout. Free shipping offers are subject to terms and conditions, including minimum order value requirements and delivery location restrictions, if applicable.

Please note that free shipping promotions may not apply to all locations, particularly remote or hard-to-reach areas that require special handling or extended delivery times. Any restrictions will be clearly communicated during checkout.

Final Charges at Checkout

All shipping charges, including any applicable taxes or additional fees, are displayed clearly during checkout before you complete your payment. The final order total includes:

• Product prices
• Shipping charges
• Any applicable taxes
• Any additional fees (if applicable)

You will have the opportunity to review all charges before confirming your order. Once you place your order, the shipping charges are final and will not change unless there is an error in calculation, in which case we will contact you before processing your order.

If you have questions about shipping charges for your specific order or location, please contact our customer support team at support@belorian.com, and we will be happy to provide you with an estimate.

BELORIAN partners with reputable local courier services that specialize in handling fragile and valuable items like perfumes and skincare products. Our courier partners are selected based on their reliability, delivery network coverage, handling standards, and customer service quality.

We work with established courier companies that have extensive experience delivering throughout Pakistan, ensuring that your orders are handled with care and delivered efficiently. Our courier partners are equipped to handle the special requirements of shipping perfumes and skincare products, including proper packaging, temperature control where necessary, and careful handling to prevent damage.

Right to Change Courier Partners

BELORIAN reserves the right to change courier partners or shipping methods at any time without prior notice. We may switch courier services based on various factors including:

• Service quality and reliability
• Delivery network coverage and reach
• Cost-effectiveness and pricing
• Customer feedback and satisfaction
• Operational requirements or logistics optimization
• Seasonal demand or special circumstances

When we change courier partners, we ensure that the new service provider meets our quality standards and can deliver the same level of service. Your order will be shipped using the courier service that is most appropriate for your delivery location and order requirements at the time of dispatch.

The courier service used for your order will be indicated in your shipping confirmation email and tracking information. If you have specific preferences or requirements regarding courier services, please contact our customer support team before placing your order, and we will do our best to accommodate your request, subject to availability and feasibility.

Once your order has been processed and dispatched from our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment. This email is typically sent within 24 hours of dispatch, though it may take slightly longer during peak periods.

Tracking Number Issuance

A unique tracking number is assigned to your order when it is handed over to our courier partner. This tracking number allows you to monitor the progress of your shipment from our warehouse to your delivery address. The tracking number is provided in your shipping confirmation email and can also be found in your order history if you have an account with BELORIAN.

How to Track Your Shipment

You can track your shipment using the tracking number provided in your shipping confirmation email. There are several ways to track your order:

• Email Link: Click on the tracking link provided in your shipping confirmation email, which will take you directly to the courier's tracking page.
• Courier Website: Visit the courier partner's website and enter your tracking number in their tracking tool.
• Your Account: If you have a BELORIAN account, log in and view your order history to access tracking information.
• Customer Support: Contact our customer support team at support@belorian.com with your order number, and we can provide you with tracking updates.

Tracking information typically includes the current status of your shipment, estimated delivery date, and location updates as your package moves through the courier's network. Please note that tracking information may take 24-48 hours to appear in the courier's system after dispatch, and updates may be delayed during weekends or public holidays.

If you experience any issues accessing tracking information or if your tracking number is not working, please contact our customer support team, and we will assist you in tracking your order.

BELORIAN offers Cash on Delivery (COD) as a payment option for orders delivered within Pakistan. COD allows you to pay for your order when it is delivered to your address, providing convenience and flexibility for customers who prefer not to pay online.

COD Availability

COD is available for most delivery locations within Pakistan. However, COD may not be available for certain remote areas, locations with limited courier access, or orders that exceed certain value limits. If COD is not available for your location or order, you will be notified during checkout, and you will need to select an alternative payment method.

Verification Calls and Confirmations

For COD orders, our courier partner or customer support team may contact you via phone to verify your order details and delivery address before dispatch. This verification helps ensure that your order is delivered to the correct address and reduces the risk of failed deliveries.

Please ensure that the phone number provided during checkout is accurate and that you are available to receive verification calls. If we are unable to reach you for verification, your order may be delayed or canceled. We recommend keeping your phone accessible and responding promptly to any calls or messages regarding your COD order.

Additionally, the courier may contact you on the day of delivery to confirm your availability and provide an estimated delivery time. Please ensure someone is available at the delivery address to receive the order and make the payment.

COD Payment and Limits

When your COD order is delivered, you will be required to pay the full order amount, including product prices, shipping charges, and any applicable taxes, in cash to the delivery person. Please ensure you have the exact amount or appropriate change available.

COD orders may be subject to value limits or additional charges imposed by our courier partners. Any such limits or charges will be clearly displayed during checkout. If your order exceeds COD limits, you will need to select an alternative payment method.

If you are not available to receive the order or make the payment when the courier attempts delivery, the order may be returned to our warehouse, and you may be charged return shipping fees. Please refer to the "Failed Deliveries & Address Accuracy" section for more information.

Accurate delivery information is essential for successful order fulfillment. BELORIAN is not responsible for delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate delivery addresses provided by customers.

Customer Responsibility for Correct Address

When placing an order, you are responsible for providing a complete, accurate, and deliverable shipping address. Please ensure that your address includes:

• Complete street address or house/building number
• Area, sector, or neighborhood name
• City and district
• Postal code (if available)
• Province
• Landmarks or directions (if helpful for delivery)
• Contact phone number for delivery coordination

Please double-check your address before submitting your order. If you realize you have provided an incorrect address after placing your order, contact our customer support team immediately at support@belorian.com with your order number. We will attempt to update the address if your order has not yet been dispatched, but we cannot guarantee address changes once the order is in transit.

Re-Delivery or Return-to-Origin Handling

If a delivery fails due to an incorrect address, the recipient not being available, or other reasons, the courier will typically attempt re-delivery. The number of re-delivery attempts and the timeframe for re-delivery depend on the courier's policies and the specific circumstances.

If re-delivery attempts are unsuccessful, the order may be returned to our warehouse (return-to-origin). In such cases:

• For Prepaid Orders: We will contact you to arrange re-delivery to the correct address. You may be required to pay additional shipping charges for re-delivery. If re-delivery is not possible or you prefer a refund, we will process a refund minus any applicable return shipping fees.
• For COD Orders: If a COD order is returned due to failed delivery, you may be charged return shipping fees. We will contact you to arrange re-delivery or process a refund, minus applicable fees.

To avoid failed deliveries and additional charges, please ensure that:

• Your delivery address is accurate and complete
• Someone is available at the delivery address during business hours
• Your contact phone number is correct and accessible
• You respond promptly to any calls or messages from the courier
• You provide clear directions or landmarks if your address is difficult to locate

While we take great care in packaging and shipping your orders, occasionally shipments may arrive damaged, or items may be missing from your order. If you experience any issues with your shipment, please contact us immediately so we can resolve the matter quickly.

Reporting Timeframe

You must report damaged or missing shipments within 48 hours of receiving your order. Reporting issues promptly allows us to investigate the matter while the details are fresh and enables us to work with our courier partners to resolve the issue efficiently.

To report a damaged or missing shipment, contact our customer support team at support@belorian.com with your order number and a detailed description of the issue. Please include all relevant information, including photos and any other evidence as described below.

Required Evidence

When reporting a damaged or missing shipment, please provide the following evidence to help us investigate and resolve your issue:

• For Damaged Shipments:
  • Clear photographs of the damaged packaging and product(s)
  • Photos showing the extent of the damage
  • Photos of the shipping label and packaging condition
  • Description of how the package arrived (torn, crushed, wet, etc.)
• For Missing Items:
  • Photos of the package contents and packaging
  • Photos of the shipping label
  • List of items that were ordered versus items received
  • If possible, an unboxing video showing the package being opened

Unboxing Video: While not always required, an unboxing video can be extremely helpful in resolving disputes, especially for missing items. If you suspect your order may be incomplete or damaged, we recommend recording a video while opening the package. The video should show:

• The unopened package with visible shipping label
• The package being opened
• All contents being removed and displayed
• The condition of the packaging and any damage

Resolution Process

Once you report a damaged or missing shipment with the required evidence, our customer support team will:

• Review your report and evidence
• Investigate the issue with our courier partner if necessary
• Contact you within 2-3 business days with a resolution plan
• Process a replacement, refund, or other appropriate resolution

Resolution options may include:

• Replacement of damaged or missing items
• Full or partial refund
• Store credit
• Re-shipment of missing items

The specific resolution will depend on the nature of the issue, product availability, and the circumstances of the case. We are committed to finding a fair and satisfactory resolution for all customers.

Please note that we cannot process claims for damaged or missing shipments reported more than 48 hours after delivery, as this makes it difficult to verify the condition of the shipment and investigate the issue with our courier partners.

While BELORIAN strives to deliver to all locations within Pakistan, certain restrictions may apply to specific delivery addresses or locations. These restrictions are in place to ensure the safety and security of your orders and to comply with courier service limitations.

P.O. Boxes

BELORIAN does not deliver to P.O. Box addresses. Our courier partners require a physical street address for delivery. If you only have a P.O. Box address, please provide an alternative physical address where you can receive deliveries, such as your workplace, a friend's or family member's address, or another location where someone can accept the delivery on your behalf.

Restricted or Inaccessible Locations

We may not be able to deliver to certain restricted or inaccessible locations, including:

• Military installations or restricted security areas
• Locations with limited or no road access
• Areas that are temporarily inaccessible due to security situations, natural disasters, or government restrictions
• Locations where courier services are not available or do not operate
• International borders or restricted zones

If your delivery address falls into any of these categories, we will contact you after you place your order to discuss alternative delivery arrangements. In some cases, we may be able to arrange delivery to a nearby accessible location, or you may need to provide an alternative delivery address.

If we are unable to deliver to your specified address and no alternative can be arranged, we will cancel your order and provide a full refund. We will notify you promptly if your delivery address is restricted or inaccessible.

If you are unsure whether we can deliver to your location, please contact our customer support team at support@belorian.com before placing your order. We will be happy to confirm delivery availability and discuss any special arrangements that may be needed.

BELORIAN reserves the right to update, modify, or change this Shipping Information policy at any time without prior notice. Changes to this policy may be made to reflect updates in our shipping practices, courier partnerships, delivery networks, pricing, or to comply with legal or regulatory requirements.

When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. Material changes include but are not limited to:

• Significant changes to delivery timeframes or coverage areas
• Changes to shipping charges or pricing structure
• Modifications to our return or refund policies related to shipping
• Changes to our courier partners or shipping methods
• Updates to our COD policies or availability

We encourage you to review this Shipping Information policy periodically to stay informed about our shipping practices and any updates. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions about any changes to this policy or would like clarification on our shipping practices, please contact our customer support team at support@belorian.com. We are committed to transparency and will be happy to address any concerns or questions you may have.